All Systems Operational

About This Site

Welcome to the SwipeTrack status page. Our team will use this page to notify our users of unplanned events and issues impacting our products and services. Please monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance, please contact Support (https://support.xtrulink.com/).

SwipeTrack.com Operational
SwipeTrack.com Operational
Support Operational
SwipeTrack Sign In Operational
XTruTicketing Operational
XTru Cloud Operational
XTru Database Operational
Core Functionality Operational
Kiosks & Access Control Operational
Web Ticketing Operational
Digital Memberships Operational
Point of Sale (Mobile & Desktop) Operational
XTruPass Operational
XTru Cloud Operational
Digital Memberships Operational
Online Member Portal Operational
Scanning & Access Control Operational
Blackbaud Connections Operational
Altru Connection Operational
BBMS / BBIP Connection (Payments) Operational
SKY API Connection Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 15, 2026

No incidents reported today.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

Blackbaud BBMS BBIP payment outage
Resolved - Blackbaud has restored all payment connections and payments have been processing as expected over the last hour. We will continue to monitor systems for any issues. This Blackbaud issue is marked as resolved.
Aug 4, 10:13 CDT
Monitoring - Improvements continue to be observed with Blackbaud Payment service's connections. Organizations should see payments processing properly. We will continue monitoring Blackbaud's progress toward full resolution.
Aug 4, 09:09 CDT
Update - We are beginning to see improvements in the ability for our systems to sync with Blackbaud Payment services. We see online orders processing for a subset of clients. We will continue to monitor the progress of Blackbaud's resolution of their connection issue.
Aug 4, 08:40 CDT
Update - We are continuing to monitor the Blackbaud ID outage affecting payment processing. This outage may also affect the ability for our systems to sync with Altru, as API connections are affected by their outage. This may affect updates you make on membership or ticketing programs until the issue is resolved by Blackbaud.

You may choose to monitor Blackbaud's status page at status.blackbaud.com

XTruLink clients may use their handheld MPOS devices enabled with Stripe payment services to handle walk up admissions.
Aug 4, 08:19 CDT
Investigating - We are aware of an issue with Blackbaud Payment services that is affecting payments to online portals. We are monitoring this issue for a resolution from Blackbaud. Organizations with walk up patrons may utilize XTruLink MPOS devices enabled with Stripe merchant services to complete transactions.
Aug 4, 07:59 CDT

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

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